A Starbucks barista reveals frustrations with chatty customers during busy hours that might surprise you

Starbucks baristas took to social media to express their frustration with overly chatty customers queuing up during busy hours. In a TikTok video that went viral, user Chrissy @basic_barista_girl lip-synced to Mario Winans’ “I Don’t Wanna Know” to indicate that she has other orders to fill when she doesn’t want to engage in small talk.

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Chrissy’s video sparked a wave of comments from other Starbucks employees who shared her frustrations with customers who didn’t take the cue to end their conversation. Some employees argue that chatty customers are an entirely different type. Workplace stress, especially during peak hours when baristas are trying to manage multiple drink orders while watching endless lines of customers’ patience.

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@basic_barista_girl

#fyp #foryou #starbucks #starbucksbarista #coffee #barista #customerservice

♬ Creepin’ – Metro Boomin & The Weeknd & 21 Savage

While some Starbucks baristas view customer connections as important, others feel that these values are difficult to maintain in stressful situations. “You need to make better customer connections,” said one employee, while making the CC, “Hurry! We’re running out of time! You can’t talk to customers.”

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But not all Starbucks baristas share the same opinions. Some enjoy interacting with customers, even if it means reducing their productivity. One employee shared the example of a customer who told her about her friend who worked for the Biebers and hated them, saying, “I was pretty interested.”

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In conclusion, while customer service is important, striking a balance between being friendly and efficient during busy times is crucial. Employees should be trained to handle talking customers effectively without affecting the quality of service provided.